Summary: Hagy BDT treats your privacy with the utmost respect. We collect only the information that is necessary, store it securely, and never share it with anyone without your consent.
1 Introduction
Hagy BDT (hagybdt.org) is a trusted online gaming platform in Bangladesh. We take the privacy of our users seriously. This Privacy Policy explains in detail what information we collect, why we collect it, and how we use and protect it.
By using any Hagy BDT service, you are considered to have accepted this Privacy Policy. If you do not agree with any of its terms, please contact us before continuing to use our services.
This policy has been drafted in compliance with international data protection law (GDPR) and applicable local regulations. Hagy BDT's Privacy Policy is regularly reviewed and updated to ensure your information remains fully protected.
2 What Information We Collect
Hagy BDT collects only the information that is essential to delivering our services. We never collect data unnecessarily.
| Type of Information |
Example |
Requirements |
| Identity Information |
Full name, date of birth, national ID number |
Required for KYC verification |
| Contact Information |
Email, mobile number, address |
For account and notification purposes |
| Financial information |
BKash/Nagad/Rocket number, bank account details |
For Payment Processing |
| Technical information |
IP address, device information, browser |
For Security & Fraud Prevention |
| Gaming Activity |
Bet history, wins/losses, transaction logs |
For service improvement and reporting purposes |
We never store your full card number or PIN. All sensitive payment information is always kept in encrypted form.
3 How We Collect Your Information
Hagy BDT collects your information through various methods. Each approach is transparent and based on your consent:
- Directly Provided: Information you provide directly during registration, KYC verification, payment forms, or when contacting support.
- Automatically Collected: When you use the platform, cookies, log files, and web beacons automatically collect certain technical information.
- From Third Parties: Limited information may be received from payment gateways or identity verification services.
- Public Sources: Information may be verified against government databases for fraud prevention or KYC purposes.
Our commitment: We never collect information without your knowledge or consent. You will be informed in every instance.
4 How We Use Your Information
Hagy BDT uses your information solely for the following purposes:
- Account management: To verify registration, secure login, and protect your account.
- Payment Processing: To process deposits, withdrawals, and financial transactions.
- KYC verification: To verify your identity and age in compliance with legal and regulatory requirements.
- Customer Support: To address your complaints, questions, and concerns.
- Fraud Prevention: To detect and prevent suspicious activity.
- Service Improvement: To run analytics and improve the user experience.
- Legal obligations: To comply with applicable laws and regulatory authority guidelines.
- Marketing (Optional): To send you promotional offers and updates, with your consent. You can unsubscribe at any time.
5 Data Sharing Policy
Hagy BDT never sells your data. However, in certain circumstances, limited information may be shared with the following parties:
- Payment Processors: The information necessary to complete payments via bKash, Nagad, Rocket, and other processors is shared with the relevant partners. These partners may only use the data for payment processing purposes.
- KYC/AML services: Minimal information is shared with trusted third-party verification services solely for identity verification purposes.
- Legal authorities: Information may need to be disclosed to government authorities pursuant to a court order or other legal obligation.
- Security Partners: Relevant technical data may be shared with specialist fraud prevention firms as needed.
Important: All third-party partners operate under strict data protection agreements with Hagy BDT. They are not permitted to use your data for any other purpose.
6 Cookie Policy
Hagy BDT uses cookies on its website to enhance your browsing experience. Cookies are small text files stored on your device.
Types of cookies we use:
- Essential cookies: To maintain login sessions and ensure site security. Without these, the site cannot function properly.
- Functional cookies: To remember your preferences, language, and settings.
- Analytics Cookies: To analyze site usage and improve our services. This data is fully anonymized.
- Security Cookies: To detect fraud and unauthorized access.
Most browsers allow you to manage cookie preferences. However, disabling essential cookies may limit certain features of the site.
7 Data Retention Period
Hagy BDT does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements:
- Account information: For the duration of account activity and up to 5 years after closure.
- Financial transaction records: Up to 7 years as required by legal obligations.
- KYC verification documents: Up to 5 years after account closure.
- Gaming Logs: Up to 3 years for security and dispute resolution purposes.
- Cookies & Technical Data: Typically between 30 days and 1 year.
- Marketing Preferences: Deleted immediately upon unsubscription.
Once the retention period expires, data is securely deleted or anonymized.
8 Your rights
As a Hagy BDT user, you have the following rights regarding your data:
- Right to Know: You can find out what information we hold about you and how it is being used.
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: You may request deletion of your data under certain circumstances.
- Right to Restrict Processing: In certain cases, you can request that the processing of your information be restricted.
- Right to object: You may opt out of your data being used for marketing purposes.
- Right to Data Portability: You can request a copy of your data in a machine-readable format.
To exercise any of your rights, email us at [email protected] or reach out via live chat support. We will respond within 7 business days.
9 Protection of Minors
Hagy BDT strictly prohibits use by anyone under the age of 18. To protect minors, we take the following measures:
- Age verification is mandatory at the time of registration.
- Age verification documents are reviewed as part of the KYC process.
- If any user is found to be under 18 years of age, their account will be closed immediately.
- We do not knowingly collect any information from minors.
If you become aware that a minor is using our platform, please notify our support team immediately.
10 Security Measures
Hagy BDT employs industry-standard security technologies to protect your data:
- 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
- Two-Factor Authentication (2FA): An additional layer of security for your account.
- Firewall & IDS: To prevent unauthorized access.
- Regular Security Audits: Regular audits conducted by third-party security experts.
- Data Backup: Regularly encrypted backups are maintained.
- Staff training: All staff undergo regular training on data protection practices.
Please keep in mind that no online platform can guarantee 100% security on the internet. We encourage you to protect your own account — use a strong password and never share it with anyone.
11 Policy Updates
Hagy BDT may update this Privacy Policy from time to time. When changes are made, we will take the following steps:
- The date of any update will be reflected at the top of this page.
- Users will be notified via email or SMS of any significant changes.
- Continued use of the platform after any changes constitutes your acceptance of the updated policy.
- Previous versions are available upon request.
12 Contact
For any questions, complaints, or requests regarding our Privacy Policy, please contact us:
Our commitment: Protecting your privacy is our responsibility. Hagy BDT handles your information with transparency, integrity, and accountability at all times. Your trust is our greatest asset.