At Hagy BDT, we strictly uphold these 6 core principles to protect every user on our platform.
Take control of your own budget. Set daily, weekly, or monthly deposit limits to keep your spending in check. This feature is completely free on Hagy BDT.
Keep track of how much time you spend gaming. Use session timers and reminders to stay in control, and make sure gaming fits around a healthy, balanced lifestyle.
Temporarily or permanently close your account at any time if you feel the need. Hagy BDT's self-exclusion process is simple and takes effect immediately.
Learn to recognize the signs of gaming addiction and act early. Our support team is always here for you, and professional guidance is available whenever you need it.
Access is strictly prohibited for anyone under 18. Use our robust age verification process and parental control features to protect the younger members of your household.
Our expert support team is available 24/7 for any gaming-related concerns. Reach us via Live Chat for fast, friendly assistance.
Responsible gaming means treating gaming as a healthy form of entertainment — one where you stay in full control of your time, money, and emotions. Hagy BDT believes that gaming is only truly enjoyable when it is approached with intention and awareness.
Many people assume online gaming is inherently risky — but when played responsibly, it is a perfectly safe form of entertainment. The key principles of responsible gaming are:
Online gaming is growing rapidly in popularity across Bangladesh, with millions of people playing on various platforms every day. Responsible gaming is essential to ensuring the safety and well-being of this large community.
Research shows that players who set their own limits enjoy gaming more over the long term and are less likely to suffer financial harm. That is exactly why Hagy BDT's responsible gaming policy exists:
At Hagy BDT, you are in full control of your own gaming limits. You can set or adjust them at any time — limit reductions take effect immediately, while increases may take a little longer to process.
| Limit Type | Description | Time to Take Effect | Status |
|---|---|---|---|
| Daily Deposit Limit | Maximum amount you can deposit per day | Immediate | Active |
| Weekly Deposit Limit | Maximum total deposit amount per week | Immediate | Active |
| Monthly Deposit Limit | Maximum total deposit amount per month | Immediate | Active |
| Session Time Limit | Maximum duration per gaming session | Immediate | Active |
| Loss Limit | Maximum amount you can lose within a set period | 24 Hours | Under Review |
| Cooling-Off Period | Taking a break for a set period of time | Immediate | Active |
To set your limits, go to your account settings and find the "Responsible Gaming" tab. For any issues, contact us via live chat support.
Self-exclusion is a feature that lets you voluntarily request to stop using the Hagy BDT platform for a period of time. It is not a sign of weakness — it is a powerful step toward staying in control.
Log in and go to the "Responsible Gaming" section.
Choose a temporary exclusion (1 day – 6 months) or a permanent one.
Your feedback helps us improve our services.
Once confirmed, your request will take effect within 72 hours.
Once self-exclusion is activated, a confirmation will be sent to your registered email address.
Gaming addiction develops gradually and can be difficult to recognize on your own. Read through the questions below and answer them honestly:
Are you lying to family or friends about your gaming habits?
Do you find yourself chasing losses by placing more bets to win back what you've lost?
Do you feel restless, irritable, or low when you cannot play?
Are you using money set aside for essential expenses or borrowed funds to play?
Are work, studies, or family starting to feel less important than gaming?
Are you gaming purely for fun and keeping within a set budget?
Are you able to accept a loss calmly and walk away?
No one under the age of 18 is permitted to create an account or play on Hagy BDT. This is both our firm policy and a legal requirement. Here is what we do to protect minors:
You are not alone in dealing with gaming addiction — various organizations and Hagy BDT's own support team are always ready to help.
Support available in Bengali 24 hours a day, 7 days a week. Get help with account settings, limit setup, and self-exclusion.
For any questions or support related to responsible gaming, email us at: [email protected]
If you are struggling with gaming addiction, please consult a qualified mental health professional and reach out to the National Mental Health Helpline.
If you think someone close to you is struggling with gaming addiction, reach out to us — we'll help point you in the right direction.
Make the most of all responsible gaming features. Set your limits, protect yourself, and keep gaming the fun experience it should be.